Transdisciplinary AI Solutions for Supply Chain, Logistics, and Scheduling

TAIS.ai

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Founder & CEO: Marzieh Khakifirooz

Privacy Policy

At TAIS (“we,” “our,” or “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, products, and services (collectively, the “Services”), and any demo versions or minimum viable products.

Our Services are designed to analyze supply chain and operational data you provide to deliver insights, recommendations, scenario planning, and resilience metrics. We prioritize transparency, data minimization, and security in our AI-driven processes. This policy applies to all users, including those accessing demos, and complies with applicable U.S. state privacy laws (such as the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), Texas Data Privacy and Security Act (TDPSA), and others effective in 2025), as well as ethical standards for AI data handling. If you are in the European Union or other regions subject to the General Data Protection Regulation (GDPR), additional protections may apply—please contact us for details.

By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

Interpretation and Definitions
Interpretation

Words with initial capitalization have meanings defined below. These definitions apply regardless of singular or plural form.

Definitions
  • Account: A unique account created for you to access our Services.
  • Affiliate: An entity that controls, is controlled by, or is under common control with us.
  • Company (or “TAIS”): Refers to TAIS, located in Dallas-Fort Worth, Texas, USA.
  • Cookies: Small files placed on your device to track browsing activity.
  • Device: Any device accessing the Services, such as a computer or mobile phone.
  • Personal Data (or “Personal Information”): Any information that identifies or relates to an identifiable individual, such as name, email, or usage patterns.
  • Service Provider: Third-party companies or individuals that process data on our behalf.
  • Usage Data: Data collected automatically from your use of the Services.
  • You: The individual or entity using the Services.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data

We may collect the following Personal Data when you interact with our Services:

  • Contact and Account Information: Name, email address, phone number, billing details, and account credentials.
  • User-Provided Data: Supply chain data, operational metrics, files, or other inputs you upload or enter into our tools (e.g., for stress testing, scenario planning, or TOC analysis). This may include business-sensitive information but we advise against including sensitive personal details (e.g., health data, racial origins).
  • Payment Information: Credit card details or other financial data (processed via secure third-party providers).
  • Communication Data: Information from emails, support tickets, or feedback forms.
  • Demo-Specific Data: For demo or MVP access, we collect temporary session data, such as inputs for live demonstrations, which may be anonymized or deleted post-session.

We do not intentionally collect sensitive Personal Data (e.g., biometric, genetic, or health information) and recommend you avoid providing it. Our AI tools are not designed to process such data.

Usage Data

Collected automatically:

  • Technical Data: IP address, browser type, device identifiers, operating system, and access times.
  • Interaction Data: Pages viewed, features used (e.g., scenario planning simulations), time spent, and error logs.
  • Location Data: Approximate location derived from IP address (for security and analytics; precise location only with consent).
  • Cookies and Tracking Technologies: Used for functionality, analytics, and personalization. See our Cookie Policy for details.
Data from Third Parties

We may receive data from partners (e.g., analytics providers) or publicly available sources, but only as necessary for Service improvement and not for AI model training.

How We Collect Your Data
  • Directly from You: When you create an account, upload data, submit forms, or use our tools/demos.
  • Automatically: Via cookies, logs, and analytics tools as you interact with the Services.
  • From Third Parties: Service Providers for payment processing or security.
How We Use Your Personal Data

We use your data solely for legitimate business purposes, with a focus on ethical AI practices:

  • Providing and Maintaining Services: To process your supply chain data through our AI tools, generate static/stochastic measures, identify critical nodes, provide recommendations, intervention plans, scenario planning, and resilience metrics (e.g., Time to Survive, Time to Adapt, Time to Recover).
  • Improving Services: Analyze usage patterns to enhance AI accuracy and functionality (e.g., refining algorithms for unforeseen scenario predictions). Note: User data is not used to train foundational AI models unless explicitly consented to and anonymized.
  • Demo Purposes: For live demos, data is used temporarily to showcase features and is deleted or anonymized afterward unless you opt to save it.
  • Customer Support and Communication: Respond to inquiries, send updates, or notify about changes.
  • Security and Compliance: Detect fraud, prevent misuse, and comply with legal obligations.
  • Analytics and Research: Aggregate anonymized data for internal research on supply chain trends.
  • AI-Specific Use: Our AI agents process your inputs to predict scenarios and offer cost-saving/risk management insights. We ensure transparency in automated decision-making and do not use your data for profiling or decisions with legal effects without consent.

We adhere to data minimization principles, processing only what’s necessary. De-identified or aggregated data may be used for broader improvements without re-identification.

Disclosure of Your Personal Data

We do not sell your Personal Data. We may share it in limited circumstances:

  • Service Providers: With vendors for hosting, analytics, payment processing, cloud storage, or AI infrastructure (e.g., secure data processors). They are contractually bound to protect your data and use it only for specified purposes.
  • Affiliates and Business Transfers: In mergers, acquisitions, or restructurings, with notice to you.
  • Legal Requirements: To comply with laws, respond to subpoenas, or protect rights/safety (e.g., under CCPA or emerging AI regulations in states like Colorado).
  • With Your Consent: For any other purpose, such as sharing demo results.
  • AI Partners: If we integrate third-party AI components, we disclose data sharing and ensure compliance (e.g., no unauthorized training).
Retention of Your Personal Data

We retain data only as long as necessary:

  • Account data: Until account deletion or inactivity (e.g., 2 years).
  • User-provided supply chain data: For the duration of your session or subscription, plus any legal retention periods.
  • Demo data: Typically deleted within 30 days unless saved.
  • Factors: Legal obligations, dispute resolution, security needs.

Upon request or at retention end, we securely delete or anonymize data.

Security of Your Personal Data

We implement industry-standard measures to protect your data:

  • Encryption in transit and at rest.
  • Access controls, firewalls, and regular audits.
  • AI-specific safeguards: Secure processing environments to prevent unauthorized access during analysis.
  • While no system is infallible, we respond promptly to breaches and notify affected users as required by law (e.g., under CCPA).
Your Privacy Rights

Depending on your location, you may have rights under laws like CCPA, GDPR, or other 2025 state laws (e.g., Delaware, Iowa):

  • Access: Request details on data we hold.
  • Correction: Update inaccurate data.
  • Deletion: Erase your data (subject to exceptions like legal retention).
  • Opt-Out: Of data sharing, targeted advertising, or AI processing (e.g., via “Do Not Sell/Share My Personal Information” link on our site).
  • Limit Use: For sensitive data or automated decisions.
  • Portability: Receive your data in a transferable format.
  • Non-Discrimination: No penalties for exercising rights.

We do not use your data for automated decisions with significant effects without human oversight or consent.

Children’s Privacy

Our Services are not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect data from children. If we discover such data, we delete it. Parents/guardians: Contact us if you believe we’ve collected child data.

International Data Transfers

As a US-based company, data is processed in the US. For international users, we use safeguards like Standard Contractual Clauses for GDPR compliance. By using Services, you consent to transfers.

Changes to This Privacy Policy

We may update this policy to reflect changes in practices or laws. We’ll notify you via email or prominent site notice before changes take effect. Review periodically; continued use constitutes acceptance.

This policy was drafted with consideration of ethical AI principles, ensuring transparency and user control in data handling.